With
the exception of products containing ephedra, the products
we offer carry a conditional 30 day money-back guarantee
when used as directed by the manufacturer, unless otherwise
noted on the product information page. Due to the impending
FDA ban on the sale of dietary supplements containining
ephedra, effective March 1, 2004 all sales of ephedra
products are final and are not returnable for refund.
We
strive to ensure the utmost accuracy in our product presentations,
but errors can occur. If there appears to be an error
in the information presented or if additional information
regarding packaging, ingredients or usage is needed, please
email our customer service group at cs@thinandslimnaturally.com
or call 877.516.5433 for further assistance.
Important
information about our return policy!
- Returns
of two or more of the same product must be unopened
and are subject to a minimum 15% restocking fee. Please
be advised, you are welcome to buy as many items as
you wish in order to take advantage of quantity discounts,
but we will only refund the purchase price minus all
shipping costs and merchant fee on one (1) opened
item.
- All
returns or canceled orders will be assessed a service
and handling fee of $10.00 per credit issued.
- Returns
that do not include the RMA number or are received at
the improper address will be returned to the sender
at the sender's expense.
-
RMA's which are not received within 10 business days
of issue are void and will NOT be honored.
- Although
there is free shipping on some orders, the actual shipping
charges which were incurred will be deducted from the
original purchase before refunds / credits are issued.
Shipping charges are NOT refundable!
- Orders
which are refused at delivery will be assessed all of
the applicable fees listed above - including the return
fee, our incurred shipping fees and restocking fees.
- The
terms of this guarantee are subject to change with or
without notice.
Follow
these simple steps to complete a return refund request:
- Call
our Customer Service department at 877.516.5433, or
email us at returns@thinandslimnaturally.com
to obtain a return merchandise authorization number.
- Write
your reason for returning the product and the RMA number
on the invoice you received with your order.
- Write
the RMA number on the outside of the package you are
returning to the far left of the mailing address.
- Mail
the remaining product back to us in its original packaging,
with receipt, reason for returning the product and the
return authorization number supplied by Customer Service.
A refund, minus actual shipping and return costs, will
be processed after receipt and verification of the return.
- Returns
that do not include the RMA number on the outside of
the package or are received at the improper address
will be returned to the sender without refund at the
senders expense!
Cancellation
Policy:
Orders
are automatically uploaded to our secure merchant processor
which incurs fees.
- If
you cancel your order before it has been shipped, you
will be assessed a 10% cancellation fee.
- If
you cancel your order after it has been shipped, the
Product Return Policy procedure must be followed.
- Orders
refused at delivery will be assessed all of the applicable
fees listed above including the return fee, our shipping
costs and a 15% restocking fee.
Fraudulent
Chargeback Policy:
If
you place a chargeback with your credit card provider
for an order you placed and received, there will be a
$50 research fee charged to your account upon reversal
of the chargeback by our merchant provider to cover our
investigative expenses to prove that that the transaction
was legitimate.
NO
EXCEPTIONS! If you you do not remember making the
purchase, call the number on your credit card statement
next to the charge BEFORE calling your provider.
We
log IP strings on all orders. Any chargebacks from fraudulent
use of credit cards will be diligently pursued through
your local jurisdiction for prosecution to the fullest
extent of the law.
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